At Zaiqa Retail Cash & Carry Limited, we prioritize your satisfaction and strive to provide you with high-quality products and services. However, if for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:
  • The item must be unused and in the same condition that you received it. No fresh fruit can be returned unless its in the same day or within 28hours of delivery
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.

Return Period

You have 15 days from the date of purchase to return an item. If 15 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

Non-Returnable Items

Certain items are not eligible for returns:

  • Gift cards
  • Downloadable offers 
  • Some health and personal care items, & fresh fruit and vegtables and meat
Process for Returns
To initiate a return, please follow these steps:
  1. Contact Us: Send an zaiqacork.com with your order number, details of the item you wish to return, and the reason for the return.
  1. Receive Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  1. Ship the Item: Pack the item securely and include the RMA number. Ship the item to the address provided in the return instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:
  1. Check Your Bank Account: There may be a delay in processing before a refund is officially posted.
  1. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  1. Contact Your Bank: Processing times can vary, and it may take some time before your refund is posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at and we will provide further instructions.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it is physically returned to the store.

If you order from our website you’re accepting these conditions