At Zaiqa, we are committed to providing exceptional support to ensure your satisfaction with our products and services. Our support policy outlines the scope, availability, and conditions of the support we offer to our valued customers.

Scope of Support

Our support team is available to assist you with:

  • Product ordering and setting up delivery
  • Troubleshooting and resolving issues for wholesale and online
  • Providing guidance and best practices & ordering
  • Answering questions related to products instore and delivery 

Support Channels

Support is available through the following channels:

  • Email Support: Our team responds to support requests submitted via email.
  • Knowledge Base: Access our comprehensive online knowledge base for articles, tutorials, and FAQs.
  • Community Forums: Engage with other users and our support team through our community forums.

Support Hours

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM to 7:00 PM (Local Time)
  • Saturday and Sunday: Daily from 10AM 

Response Time

We strive to respond to all support inquiries within 24-48 hours during our regular business hours. Response times may vary depending on the complexity of the issue and the volume of support requests.

Support Eligibility

Support is available to all customers with active subscriptions or valid orders of our products. Please ensure that your cart and order items is correct and up-to-date to receive continued support.

Limitations of Support

While we aim to provide comprehensive support, there are certain limitations

Support Documentation

We provide extensive documentation to assist you in using our products effectively:

  • Users: Detailed orders covering shipping, time and order price, setup, and delivery.
  • Tutorials: Step-by-step guides for common tasks and configurations.
  • FAQs: Frequently asked questions addressing common issues and solutions.

Updates and Upgrades

We regularly updates & upgrades to improve our products and introduce new features. Customers with active orders or valid accounts are entitled to receive these updates at no additional cost.